SNACK SOURCE FAQ
- What is Snack Source?
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Snack Source is your go-to online store for a wide variety of candies and snacks from around the world. We offer a curated selection of sweets, savory treats, and everything in between to satisfy your cravings.
- How can I contact Snack Source?
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You can reach our customer service team via the contact us page.
- Are your products fresh?
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Yes, we ensure that all our products are fresh and of the highest quality. We partner with reputable suppliers and conduct regular quality checks to maintain our standards.
- Can I request a specific product or brand not currently available on Snack Source?
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Absolutely! We love hearing from our customers. Please send your product requests through the contact us page, and we'll do our best to add them to our inventory.
- How do I place an order?
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Placing an order is simple! Browse our selection, add your desired items to the cart, and proceed to checkout.
- Can I change or cancel my order after it has been placed?
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If you need to change or cancel your order, please contact our customer service team as soon as possible. We can make adjustments as long as the order has not yet been processed for shipping.
- What are your shipping options?
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Shipping costs and delivery times vary based on your location and the shipping method selected.
- How can I track my order?
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Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s website.
- What should I do if my order arrives damaged?
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If your order arrives damaged, please contact our customer service team within 24 hours of delivery. You will need to provide your order number and photos of the damaged items, and we will resolve the issue promptly.
- What is your return policy?
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We regret to inform you that we are unable to accept returns for perishable items due to safety regulations Order Cancelation/Modifications : This can only happen if the order has not yet been shipped.
- How do I request a refund?
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To request a refund, please contact our customer service team with your order number. Refunds can only be requested in the event that the package has arrived damaged.
- Do I need an account to place an order?
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No, creating an account does help us process your orders more efficiently and allows you to track your order history, save shipping addresses, and manage your preferences with ease.
- How do I create an account?
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Click on the "Sign Up" button at the top of our homepage and fill out the registration form with your details.
- What should I do if I forget my password?
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If you forget your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.